Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Eileenamoor
Beginner

on ‎22-08-2024 12h26

376 Views
Message 1 of 2

Can't link account to BT ID for app

Hi

I am unable to connect my account for accessing the BT App. The app allows me to sign in then pops up with a message stating no account linked to BT ID. I have tried adding this as prompted but it fails. I am using a Samsung mobile and have uninstalled the app and cleared the cache but the issue remains. My granddaughter has also tried downloading the app on her iPhone and encountered the same error. Looking at previous asks on forum resetting the password was suggested but this also hasn't resolved issue possibly need full account / BT ID reset? Need app access to block / manage device time limits on my wifi for grandkids  Thanks Eileen

0 Ratings
Reply
1 REPLY 1
QueenAfyn
Beginner

on ‎23-08-2024 15h53

281 Views
Message 2 of 2

Re: Can't link account to BT ID for app

Yeah, I'd suggest calling bt and asking them to delete your BTID and then just set it up from scratch. Its high key annoying but its probably easier than spending 40 minutes on a call with them trying to troubleshoot it before ending up deleting it anyway. 

-Jade

0 Ratings
Reply