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Fritillary
Aspiring Contributor

on ‎17-04-2026 14h52

338 Views
Message 1 of 3

Can't log in to My BT; can't change password; being asked for passcode every time I open mail on PC

Very confused with what is going on - can anyone help please? For a few days now I have been asked for a passcode sent to my mobile every time I open BT on my PC, and it's getting very annoying. Is this the new norm?

Then a new development today - I can't open My BT. It's not recognising my password even though I haven't changed recently. So I tried changing the password and it won't let me do that either. What is happening?

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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-04-2026 14h58

333 Views
Message 2 of 3

Re: Can't log in to My BT; can't change password; being asked for passcode every time I open mail on

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

The whole point of a forum is to make information available, so why do folks always post before looking to see if the question has already been answered.

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Fritillary
Aspiring Contributor

on ‎17-04-2026 15h00

329 Views
Message 3 of 3

Re: Can't log in to My BT; can't change password; being asked for passcode every time I open mail on

@licquorice  I did look and I didn't find that. No need to be so snarky. 

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