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dalesfolk2
Contributor

on ‎31-01-2023 17h26

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Message 1 of 3

Can't renew Line Rental Saver

We currently have BT Full fibre 500 with Halo 2, with a 700 minutes calling plan. 

We are now out of contract, and I omitted to renew our Line Rental Saver in December (grr). On trying to initiate a new Line Rental Saver today, the option does not appear on the order form. 

Searching the forums, I have found an entry that suggests that I cannot now renew  the LRS without re- negotiating our whole BB contract - at increased cost, of course!

 Is this true?

 

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2 REPLIES 2
DavidM
Moderator
Moderator

on ‎31-01-2023 17h30

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Message 2 of 3

Re: Can't renew Line Rental Saver

Hi @dalesfolk2 and thanks for posting.

Sorry you're having problems renewing your Line Rental Saver. Take a look at How to renew your Line Rental Saver | BT Help for advice and a contact number who can help.

Cheers

David

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dalesfolk2
Contributor

on ‎31-01-2023 17h35

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Message 3 of 3

Re: Can't renew Line Rental Saver

Thanks for your speedy reply David! I have tried the online order process, but just end up with options to alter my calling features. Looks like I'll have to try the phone call option.

Thanks

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