cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
444 Views
Message 1 of 3

Can't renew online -error message

Hi, 

last week I phoned BT to renew my BB contract.. I was moved to EE but I called the next day to cancel EE and I wanted to stay with BT, at least for now. The EE order has been canceled . Now I'm on rolling contract with BT but I can't access My Products page under my account , it says error We can't get your account details at the moment .  We're trying to fix the problem, come back later.  It's been like days since last week.

I can't renew online as I don't have options due to this error page.

I don't want to call BT because they will ask me again to move to EE.  Before I had the option on the webpage to renew BT now I can't do anything

 

what shall I do? 

 

 

 

0 Ratings
Reply
2 REPLIES 2
437 Views
Message 2 of 3

Re: Can't renew online -error message

have you tried the retention team and see if they can renew your contract and get better deal 08007831401

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
435 Views
Message 3 of 3

Re: Can't renew online -error message

it's the retentions team who I called last week  and convinced to move to EE

0 Ratings
Reply