I'm trying to set up a BT Id for my elderly father so I can help him manage his account online. After entering the account number/name etc, the BT Id creation page gets stuck here:
And that's it. There's nowhere to enter this info, no buttons to press, can't do anything else. It doesn't even tell you what to do or who to call next. Just dumped there with no help.
Guess I will have to phone to sort it, but a pretty poor customer experience so posting here for awareness
Hi @grep2468, welcome to the forum and thanks for your post.
If we don't have an email address or mobile number linked to the customer's account then it's not possible to complete the set up of the BTID. If you've called in already and got this information updated on the account you will be able to complete the set up of the BTID.
Cheers
John
My sibling has the same issue today - been a customer for landline for decades and decades but never had to give email or mobile to BT and cannot set up MyBT account. Thanks for this thread. I will tell her the only way is to call BT (not something she wants to do as is very very short of time and I bet the call will take ages).