Can’t unlink Game Pass from BT account.

[raegar]

Hello, I was previously subscribed to Game Pass via my BT account and this has now expired. However, now when I go directly into the Microsoft account to renew it says it is still managed by BT and gives the following error:

Contact your subscription provider This cannot be used with an existing subscription. PUR-ConversionBlockedSyndicated

i would like to renew directly with Microsoft, so could someone help with unlinking my BT account, please?

[StuartH]

Hi @raegar 

Thanks for posting and welcome to the community.

I can help with the delinking of your xbox account. I've sent you a private message asking for some details.

Thanks

Stuart