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Message 1 of 6

Can't unlink XGPU

Hello I recently bought a XGPU giftcard and it's seems it's linked to BT/EE Broadband can you help me cancel it?

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Message 2 of 6

Re: Can't unlink XGPU

Hi @doublexrossed welcome to the BT community and thanks for posting, did you purchase the Game Pass from BT?

Thanks

Neil

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Message 3 of 6

Re: Can't unlink XGPU

No I did not, I bought it on Kinguin
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Message 4 of 6

Re: Can't unlink XGPU

Hi @doublexrossed I'm sorry this is not something we can help you with as you're not a BT customer. You'll need to contact Microsoft for assistance.

Thanks

Neil

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Message 5 of 6

Re: Can't unlink XGPU

your ghetto customer violated your TOS and you are ok with that? Is this official?
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Message 6 of 6

Re: Can't unlink XGPU

@doublexrossed Of course not, BT can't see who the code was issued to as that information is not shared with us by Microsoft. As I said you will need to contact Microsoft for help.

Thanks

Neil

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