Can’t view bills or anything MyBT related

[Craig26]

I cannot view any bills or Usage due to the following: Due to a temporary hitch at our end

I did make a call a while back about this and it was said there was another account linked which was removed and after logging back into the app was still unsuccessful. 

[Christopher_G]

Hi @Craig26 

Welcome to the community.

How long have you had this problem for? Since the call you mentioned, have you been able to view your bills at all?

Chris

[Craig26]

I have had the problem over a year

[Craig26]

Also not been able to view any bills since signing up for broadband

[Christopher_G · Accepted solution]

OK, thanks @Craig26 

It does sounds like it could be an issue with the way your account is set up. I recommend having another chat with our Customer Support team to see if they can get it sorted for you.

Chris

[Craig26]

Thank you