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NorthernSoul
Beginner

on ‎05-12-2022 12h17

2,470 Views
Message 1 of 4

Cancel appointment

Hi, we had an appointment for tomorrow booked for repairs but someone came on Saturday and fixed it.

Just received a text saying text back to cancel or amend but when I pressed send on cancel said I would be charged, so not going to reply.

Was trying to do the right thing by ensuring someone didn't come out waste a journey, when someone who actually needs an engineer could get one tomorrow instead.

Can someone cancel the appointment via this forum, says deadline is 4pm.

Thanks

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎05-12-2022 13h19

2,449 Views
Message 2 of 4

Re: Cancel appointment

this is a customer help customer forum and you post does not go to BT  suggest you phone CS 150 or 0800800150 from mobile and cancel



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NorthernSoul
Beginner

on ‎05-12-2022 13h27

2,446 Views
Message 3 of 4

Re: Cancel appointment

Oh OK thanks, I'm not going to be able to contact sadly as I'm at work so can't hang on the phone for ages.

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JohnC2
Moderator-Retired

on ‎05-12-2022 14h12

2,435 Views
Message 4 of 4

Re: Cancel appointment

Hi @NorthernSoul I've sent you a Private Message so you can get in touch with the Mod team. Hopefully we might get to it before 4pm. 

Cheers

John

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