Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NorthernSoul
Beginner

on ‎05-12-2022 12h17

1,455 Views
Message 1 of 4

Cancel appointment

Hi, we had an appointment for tomorrow booked for repairs but someone came on Saturday and fixed it.

Just received a text saying text back to cancel or amend but when I pressed send on cancel said I would be charged, so not going to reply.

Was trying to do the right thing by ensuring someone didn't come out waste a journey, when someone who actually needs an engineer could get one tomorrow instead.

Can someone cancel the appointment via this forum, says deadline is 4pm.

Thanks

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

on ‎05-12-2022 13h19

1,434 Views
Message 2 of 4

Re: Cancel appointment

this is a customer help customer forum and you post does not go to BT  suggest you phone CS 150 or 0800800150 from mobile and cancel



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
NorthernSoul
Beginner

on ‎05-12-2022 13h27

1,431 Views
Message 3 of 4

Re: Cancel appointment

Oh OK thanks, I'm not going to be able to contact sadly as I'm at work so can't hang on the phone for ages.

0 Ratings
Reply
JohnC2
Moderator
Moderator

on ‎05-12-2022 14h12

1,420 Views
Message 4 of 4

Re: Cancel appointment

Hi @NorthernSoul I've sent you a Private Message so you can get in touch with the Mod team. Hopefully we might get to it before 4pm. 

Cheers

John

0 Ratings
Reply