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Adamson7
Beginner

on ‎20-06-2023 20h00

1,162 Views
Message 1 of 3

Cancel landline

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My 97 year old mother in law is nearly blind, hearing impaired, has no mobility and suffers from several other illnesses. She has been very ill and has been admitted to a care home. I tried phoning BT for some advice on how to cancel the contract for the landline in her house but I was no wiser. Can anyone advise me please on the way forward?  Although she does not have dementia, she is unable to deal with BT due to her age, fragility and physical problems. Thanks

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licquorice
Distinguished Sage
Distinguished Sage

on ‎20-06-2023 20h04

1,155 Views
Message 2 of 3

Re: Cancel landline

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I'll ask the mods to assist. They will post on the thread.

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JohnC2
Moderator-Retired

on ‎20-06-2023 20h23

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Message 3 of 3

Re: Cancel landline

Go to solution

Hi @Adamson7, sorry your mother-in-law is very ill and needs to go into a care home.

Thanks for posting and we'll be very happy to help you through this so I've sent you a Private Message so you can get in touch with us.

Cheers

John

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