Cancel my order

[Babydolly]

Hi I placed an order for the broadband and it was due to come on the 27th… everything when though.. but yesterday I look on my bt and it says cancellation sorry your leaving… but I 100% have not cancelled.. I try to speak to someone yesterday but just keeps going from one person to another… 

what would be the reason they have cancelled with no email or letting me know anything 

[Keith_Beddoe · Accepted solution]

@Babydolly 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators who may respond to your post.

Try calling 0330 1234 150

[Babydolly]

Thank you