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Aligroves67
Beginner

on ‎23-06-2025 12h26

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Message 1 of 4

Cancellation fee if mum has moved to a Care Home?

Hi,
My mum has a BT broadband and landline contract until March 2026 but she has moved permanently to a care home as she is very unwell. I have lasting power of attorney and I’m trying to give the required 30 days notice on the account but I see there is a cancellation fee if she is in a fixed term contract. Is there anything anyone can do to help me with this? 
many thanks 

alison 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎23-06-2025 12h30

633 Views
Message 2 of 4

Re: Cancellation fee if mum has moved to a Care Home?

You can try calling BT 0330.1234.150 Billing to see if they can help.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-06-2025 13h17

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Message 3 of 4

Re: Cancellation fee if mum has moved to a Care Home?

I have asked a forum mods to help.  mods do not have account access but hopefully they can get you connected to someone that can help    mods will post here



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Christopher_G
Moderator
Moderator

on ‎23-06-2025 14h05

586 Views
Message 4 of 4

Re: Cancellation fee if mum has moved to a Care Home?

Hi @Aligroves67 

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look at your private message inbox and reply to me please?

Thank you.

Chris

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