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Message 1 of 2

Cancelled a package but it's not dropping off, so can't order new package?

Hello,  

My contract ends in September so I ordered the BT Essentials before realising there was a better deal with faster speeds. I rang up BT to cancel the original package, but it's not dropped off my account so I can't order a new one?

 

How long does it take until I can order the new package? 

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Message 2 of 2

Order wrong package, how long does it take to cancel?

Hello,

My contract runs out in September. I ordered a new package before seeing a better one with faster speeds. I rang up BT last night to cancel it and and as of yet, am unable to buy the new one.

 

How long does it take to cancel?

 

Thank you.

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