It would be the same with any provider that uses the Openreach network, the order would be cancelled.
There must be an issue with your address.
Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.
https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.
Thanks,
I did the check and here is the result:
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)
| 80 | 67 | 20 | 19 | 60 | Unavailable | Available |
| 80 | 60.1 | 20 | 17 | 53.5 | Unavailable | Available |
| -- | -- | -- | -- | -- | Unavailable | -- |
| -- | -- | -- | -- | -- | Unavailable | -- |
| Up to 1000 | Up to 220 | -- | Available | 1 Stage |
| Available |
| N |
| Y |
| N |
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.Thank you for your interest
