Need confirmation

[Mutant04]

Dear sir or madam

I have recently ordered a full fibre 150 package, with the engineer scheduled to come on the 27th December, to install.

However. It seems I'm not getting and confirmation emails.  I received a text message saying thank you for your order, but I have not received an confirmation email, with my order details. 

Also I cannot log in to my BTid that I set up as I have not got the verification email. I have clicked resend, but nothing has come through.

So I though I'd check using the order reference (thankfully I wrote it down, when I filling things out).

However, when I enter this reference, nothing comes up in the list.

All I want is confirmation that my order has gone through smoothly, and to get into my BTid account. 

So far not a great start, (maybe I shouldn't have switched).

Any help/advice would be much appreciated 

Thanks 

Ian

[licquorice]

This is a customer to customer self help forum. You need to call customer services 0330 1234 150

[Mutant04]

Oh ok, sorry. New to all this. Thanks for the advice, appreciated.

[edbostan]

It is probably because your order has not been forwarded to Openreach. I am in a similar position with Digital Voice. 

[licquorice]

Digital Voice has nothing to do with Openreach.