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th0mrob
Beginner

on ‎05-09-2024 16h51

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Message 1 of 4

Cancelling BT Broadband and landline - Father in law moved to care home

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Hello,

My father in law sadly had to be moved to a care home as he could no longer look after himself due to dementia.

He no longer requires Broadband or landline, I would appreciate assistance on how cancel please.

 

Best Regards,

Robert.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎06-09-2024 8h30

562 Views
Message 2 of 4

Re: Cancelling BT Broadband and landline - Father in law moved to care home

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I have asked the forum mod to see if they can help you   do you have POA?   mods will post here



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th0mrob
Beginner

on ‎06-09-2024 10h02

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Message 3 of 4

Re: Cancelling BT Broadband and landline - Father in law moved to care home

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Thank you very much. We do have a POA.

 

Best Regards,

 

Robert.

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Peter_W
Moderator
Moderator

on ‎06-09-2024 11h38

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Message 4 of 4

Re: Cancelling BT Broadband and landline - Father in law moved to care home

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Good morning @th0mrob 

Welcome to the BT Community forums. 

If you get in touch with our cancellations team on the number listed on this help page they'll be able to look over everything with this and make sure we get the cancellation sorted out. 

If you haven't already, you may need to register the power of attorney with us before you can speak with them about this account, and you can find all the details on how to do this on our dedicated POA page.

Peter

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