Cancelling bt subscription

[rdv9]

I need to cancel my parents account, as Mum has moved into a care facility? I live overseas so doing it by email would be most convenient!

[Keith_Beddoe]

@rdv9 

The only BT employees here are the moderators, I will ask one of them to post here.

[RobbieMac]

Hi @rdv9

Welcome to the BT Community and thank you for your post!

I understand your Mum has recently moved into a care home and you need some help cancelling her services.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie