Cancelling contract?

[pgbk]

Hi everyone,

I’m looking for some advice regarding my grandmother’s account. She’s in her 80s and took out a contract about six months ago, but it’s now clear she didn't really understand what she was signing up for at the time. It feels really unfair given her age and the fact that she didn't fully grasp the commitment and prices.

Does anyone know if BT can waive these fees for elderly/vulnerable customers in this situation? 

[Alex_H · Accepted solution]

Hi @pgbk,

Welcome to the BT Community 

I am really sorry to hear you have been left feeling this way regarding your grandmothers account, I understand things like this can be a worry.

I have sent you a private message to get some more information to see if we are able to help.

Alex