Cannot Access MyBT for Bill Access

[russellj65]

I understand from the pages of posts there is an issue with MyBT and Bill access.

My account is currently shown as 'inactive'.

Please can you send a Paper Bill to me or email me my latest bill as I require for Tax purposes.

Many Thanks

RJ

[Kimberlin]

@russellj65  You are not speaking to BT, this is a customer to customer forum. You will need to phone BT and request that they send you paper bills at a cost of £3 a month I believe:

0800 800 150

[imjolly · Accepted solution]

you can also try billing using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[russellj65]

Thanks Kimberly,

I only need the paper bill whilst there system is down.

Seems to have been going on for a while now, I wonder if they've been hacked ??

[gg30340]

Its not been a hack. It been a very poor update to their MyBT and BTMail 2FA systems that has affected some customers. 

They are apparently working on a fix but no information has been forthcoming about when this elusive fix will be available.

[licquorice]

I heard it was the 12th of never.  

[Winston11]

If it’s any help I think problem of login to my bt app to check bills etc should be solved on the 15 may. 
just came of the phone with bt because I am having the same problem.

[licquorice]

About as likely as my avatar.

[Kimberlin]

I’m more amazed that allegedly, BT have pinned resolution down to an actual day. 15th May seems very precise.

I smell farm yard material.

[Aljaha]

I have just signed in using the new log-on page and my account goes initially from inactive to its number. On the same line as the account number on the left you can click on bills and usage which takes you straight to your bill.