@russellj65 You are not speaking to BT, this is a customer to customer forum. You will need to phone BT and request that they send you paper bills at a cost of £3 a month I believe:
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
If it’s any help I think problem of login to my bt app to check bills etc should be solved on the 15 may. just came of the phone with bt because I am having the same problem.
I have just signed in using the new log-on page and my account goes initially from inactive to its number. On the same line as the account number on the left you can click on bills and usage which takes you straight to your bill.
