I think that may be the problem, that it is picking up an old account. Weirdly though the account number showing on the Home tab of the My BT app is correct and I don't have a drop down to change it.
At bt.com, I can log in, but it defaults to my old account number. There is no dropdown showing to change the account in the top right, except for one page Your Details, Account. For some reason only on that page do I have the dropdown to switch accounts, but the trouble is as soon as I go to a different screen such as to look at my products it flips back to the old account and none are shown. To make things even more confusing, the My Products tab is correct on the My BT app, even though I can't actually tap into any of them. I think this is why i cannot claim my 6 months of game pass.
Could I get some assistance with this matter
Thanks
