Cannot link my account to BT id

[ystepanoff]

Looks like the same problem as described here: https://community.bt.com/t5/Bills-Packages/Cannot-link-account-to-BT-ID/m-p/2251807 By the looks of it, it is quite common but I could not find any solutions not involving chatting to BT. Can you please advise? I am in the position when MyBT is completely unusable.

[NeilO]

Hi @ystepanoff thanks for posting, I'm sorry you're experiencing problems linking your account number to your BT ID. The moderation team will be able to help you with that and I'll send you a private message so you can send us your details.

Thanks

Neil