Cannot view my bills

[Jonesl14]

Hello ever since I’ve been a bt customer I can’t view my bills online or access anything within the app or via a web browser, I do have another account number also which is an old account not sure if that may be causing a problem? 

thanks. 

[NeilO]

Hi @Jonesl14 it could be causing problems, I'll send you a private message so you can contact the moderators and we'll be happy to help.

Thanks

Neil

[DavidM · Accepted solution]

Thanks for sending over the details @Jonesl14 

Sorry for the late reply. I'm glad I got this sorted for you.

All the best

David