Hi can anyone help.
Im trying to set up a BTID for my elderly relatives who i care for so i can help her bill online (she doesnt want direct debit)
Iv set up my end for 3rd party but when i set up her account i get the following
Confirm your identity
We do not have your email address or mobile number in our records.
I can't get pass this part at all, i have rang and added a mobile number and a email address and a lady has tried helping me - we thought i had done it via account management but it needs to be accepted via my relatives BTID but i still can't make anything for her and i get stuck on the verifying section with no option to go forward.
I've seen other people have this issue on here but havent come across a solution yet, so if anyone could help me that would be very much appreciated.
Thank you
K
