Changing My BT ID USERNAME problem

[maltins]

Hell All ,

When I try To Change BT ID USERNAME it says username already exsisits but its my Email address I'm trying to use as my BT ID USERNAME ? How Can It Already Be In Use When It's My Email Address ?  Thanks For Any Help

[JohnC2]

Hi @maltins, it may be the case that you've set this up previously. Try a password reset at BT.com Log in and see if you can access the ID ok when you've completed that.

Cheers

John

[maltins]

Hi John , Thank You for Your Reply

However When I Do A Paaword Reset On The BT Id Username I want To use I Put The BT ID USERNAME then the Password and the page just refreshes with the BT ID USERNAME in the box and an empty password box ? thanks maltins

[JohnC2]

Hi @maltins, thanks for trying that and sounds like there may have been a problem with the BTID and maybe you used another BTID instead. We'll be happy to get this BTID fixed for you.

I've sent you a Private Message so you can get in touch with the Mod team for help.

Cheers

John

[maltins]

Hi JohnC2 , Thankyou I Have replied to the PM Cheers maltins

[maltins · Accepted solution]

@JohnC2 Hi JohnC2, Thank You For All Your Help , I Have Now Sucessfully Updated My BT ID USERNAME

Cheers maltins (mega happy 🙂 )

[DanielS]

That's great news @maltins.

I'll let @JohnC2 know when he's in later this afternoon.

Thanks
DanielS