Changing Title

[AlwaysGrumpy]

They where given all the legal paperwork to change my name and title but they did it wrong. And it's still not been updated correctly, over a  year later.

[AlwaysGrumpy]

someone answered the post put up a few days ago. But they where no help at all. Just wondering if you ever got them to change your title. I have lost the battle with them.

[WaikikiMe]

I've phoned BT 5 times over 2 years trying to get my title changed - they always say "it'll be corrected on the next bill" - needless to say it never is. Last time I phoned (December 2024) the person I spoke to increased my monthly bill, yet (predictably) failed to resolve the issue - so predictable, it's actually pathetic.. 

[WaikikiMe]

I've phoned BT 5 times over 2 years trying to get my title changed - they always say "it'll be corrected on the next bill" - needless to say it never is. Last time I phoned (December 2024) the person I spoke to increased my monthly bill, yet (predictably) failed to resolve the issue, it's actually pathetic.. 

[Lesley_W]

I understand why you would be feeling this way @AlwaysGrumpy 

I'd recommend raising this as a complaint. You can see how to do that here Complaints | BT Help

Lesley

[AlwaysGrumpy · Accepted solution]

This is now resolved. I ended up making another complaint; which wasn't resolved but then I realised that you can reopen old complaints online - kept reopening the same complaint until it was resolved and today - finally. I have a bill with the correct title. 

[Ali_A]

Thanks for keeping us updated @AlwaysGrumpy 

Glad to hear your bill is showing the correct title now. 

Ali