Changing contact details

[Lulili]

Yes, I’ve tried using iPad and Android phone but it’s exactly the same. The contact details list appears and you can choose edit or save if it’s correct. I select edit and it allows me change the secondary contact details. I save, the page reloads and my original unchanged details are there. I must have tried 20 times over 6 months or so. 

[Leanne_T]

Morning @Lulili 

Thanks for coming back to us with more details. 

To get this looked into, please get in touch with our technical support guides. They will have access to your account to help get the details changed and see why this has not worked when you updated these details in your BT account. 

Thanks. 

Leanne.