Charged for Smart Hub return - Lisa L

[lisal555]

I got True Fibre installed into the house by BT, I have no idea were your staff put the old smart hub, or took it with them. BT have now charged me £60 because I haven't returned it

[RobbieMac]

Hi @lisal555

Welcome to the BT Community and thank you for posting!

I am sorry that you've been charged for not returning the Smart Hub.  Give my colleagues in the helpdesk a call on 0330 1234 150 and one of the guys should be able to help you sort this out.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

[lisal555]

Dear Rob,

Thank you for contacting me. I regret to inform you that despite my repeated attempts to get in touch with BT, they have not yet responded to my query. According to their assurance, someone should have contacted me by now, but it seems they have not followed through on their promise.

Best regards, Jonathan Brownlee

[NeilO]

Hi @lisal555 I'm sorry this wasn't resolved after you got in touch with the helpdesk. I'll send you a private message so you can send your details to the moderation team and we'll be happy to assist.

Thanks
Neil