Charged for a previously returned router

[illmindof]

Has anyone else been charged for a router that has previously been returned? When reviewing my recent bills, I notice I have been charged in my January bill for £50 for a non-returned router, which was sent back to BT in November '22.

Does anyone know how this can be remedied? I've had no luck with answers from the help chat service. 

Thanks, 

[DanielS]

Hi @illmindof,

I am sorry to see that this has happened.

Would you still have your returns tracking reference number? If you need any help with this, let me know and I'll send you a private message with some details that I'll need.

Thanks
DanielS

[illmindof]

Hi Daniel,

If you could message me with the details that would be great.

Thanks,

[DanielS]

I've sent that across to you now @illmindof.

Once you reply back to it, one of my team will get in touch with you as soon as we can.

Thanks
DanielS