Multiple accounts

[robj20]

I've just signed up for broadband, after signing up again I now have what looks like three acounts, is there a way of removing the old two.

[JohnC2]

Hi @robj20, welcome to the forum and thanks for posting. 

Try a Message to the chat team Broadband | BT Help for billing and they will be able to complete this for you . Post back and let me know how you get on.

Cheers

John

[robj20]

Couldn't get passed the security question so no help. Asked me for a landline number which I don't have.

[JohnC2]

Hi @robj20, thanks for trying and sorry it wouldn't work.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you. It can take a few days for us to get back to you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @robj20, thanks for getting in touch. The old accounts should now be removed from your BTID. Please would you test at your end and let me know how you get on?

Cheers

John

[robj20]

Yes, thank you. All looks correct.