Charged for non return of package.

[Kerslake22]

Afternoon.

I have been sent multiple emails asking me

to return kit or I shall be charged.

Initially I sent kit back, but unfortunately it was the wrong piece (my fault), so I contacted the bt team on chat to request another bag. I have tried this several times. I also tried calling but got cut off.

After still not receiving a new bag, I have had ANOTHER email this morning saying I am being charged £89.00 for not returning kit.

I HAVE TRIED!!!

Please advise.

Many thank in advance,

Mrs Kelly Peedell.

[RobbieMac]

Hi @Kerslake22

Welcome to the BT Community and thanks for your post!

I am sorry for the problems you're having arranging a returns kit and that you're now being told you'll be charged.  I appreciate you trying to call us to get the returns kit ordered.

We can pick this up from here and help sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie