Claiming Rewards Card

[Richiehill]

I'm having trouble claiming my BT rewards card for new broadband account. My BT ID seems to have my old account from a previous broadband package attached to it as well as my new  broadband.

The page for the old account number works and says no reward available, but with the new account number the page does not load - I just get the standard header and footer with nothing in between. Tried this several times on multiple devices but there seems no way to get to the claim page

[PaddyB]

Hi @Richiehill,

Thank you for posting and welcome to the Community. I'm sorry if you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy