Claiming free 6 month Xbox Game Pass offer

[orchardlisa22]

Hi, I have a problem with claiming the 6month free Xbox game pass. I have received an email and text message to claim it but on my app and on the internet, I can seem to find the content partner section. Can you please help me, thanks 

[RobbieMac]

Hi @orchardlisa22

Welcome and thanks for your post!  I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having claiming for the 6 month Xbox offer.  Try the following for accessing the content partner section.

• Log into your BT using a web browser - www.bt.com/mybt
• When logged in, choose "My Products" near the top of the page
• Scroll down under "Your products" where you should see the content partner section

From there, you should be able to claim for the 6 month Xbox Game Pass offer.  Post back and let me know how you get on with this, please 🙂

Thanks,

Robbie

[orchardlisa22]

I have done this both on the app and on web and it’s still not showing 

[RobbieMac]

Thanks for posting back to confirm you've followed those steps @orchardlisa22

I am sorry again for the problems claiming for the Xbox Game Pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[orchardlisa22]

yes I have followed all steps and nothing 

[imjolly]

when was your activation date?

has your other shown as completed in MYBT

have you paid first bill since activation?

you need to use pc/laptop to access MYBT

[orchardlisa22]

My activation day is today, I haven’t paid my first bill yet as it’s due on the 17th this month and I am able to get mybt on my phone with the app and web browser 

[imjolly]

normally from other posts you need to have paid first bill and must use pc/laptop to access MYBT not the app

I think you will need to wait until first bill paid and order shows as completed in MYBT before content partner available

using search there are numerous posts like yours