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Leahm87
Beginner

on ‎19-10-2022 19h15 - last edited on ‎19-10-2022 19h35 by Moderator

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Message 1 of 3

Claiming reward card problem

Hi,

I am having the same issue. 

When claiming my reward card, I select my latest account number, then it goes to a blank screen with only BT header and footer. 

Please help. 

Thank you

Leah

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2 REPLIES 2
RobbieMac
Moderator
Moderator

on ‎19-10-2022 19h37

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Message 2 of 3

Re: Claiming reward card problem

Hi @Leahm87

Welcome to the BT Community and thanks for your post!  I have moved your post to start your own thread as the thread you posted on has already been marked as solved.

I am sorry for the problems you're having claiming for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Leahm87
Beginner

on ‎22-10-2022 7h34

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Message 3 of 3

Re: Claiming reward card problem

Hi,

 

I had an email to say I can claim my reward card, yet I am still having the same problem. 

 

I have sent my details over as requested. 

 

Thanks,

 

Leah

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