Claiming reward card

[Primrose75]

I'm getting exactly the same messages, lots of them but I don't go live for another month. Will it then take 2 weeks after that to receive the reward?

[Keith_Beddoe]

Yes, reward cards are not issued until your service has been live for 14 days, which is outside of the cancellation period.

[Primrose75]

Ah ok, why do we get so many messages then about not forgetting to claim and how its now ready? All very confusing, will ignore.
Many thanks