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Message 11 of 13

Re: Claiming reward card

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I'm getting exactly the same messages, lots of them but I don't go live for another month. Will it then take 2 weeks after that to receive the reward?
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Message 12 of 13

Re: Claiming reward card

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Yes, reward cards are not issued until your service has been live for 14 days, which is outside of the cancellation period.

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Message 13 of 13

Re: Claiming reward card

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Ah ok, why do we get so many messages then about not forgetting to claim and how its now ready? All very confusing, will ignore.
Many thanks
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