Closing Landline Account for Elderly Mother

[mmandis]

HELP NO LONGER REQURED.  BT SORTED OVER THE PHONE.  My elderly mother has been moved to a nursing home, and does not have metal capacity and unfortunately I do not have POA.   We are in the process of clearing out her rented accommodation and need to close her landline account.   

I cannot do this myself over the phone, they need my mother to give permission to speak to me.  She is unable to give that.  So how do I close the account? 

[imjolly]

this a customer community forum and your post does not go to BT.  I have asked forum mods who are BT employees to see if they can help and they will post here

obviously there is a security problem without POA

[Peter_W · Accepted solution]

Welcome to the Community, @mmandis.

Thanks for the update here, and I'm really glad to hear that our team managed to help you get this resolved.

You take care,

Peter