Compensation

[Reginald01]

Has anyone else had problems with receiving the promised compensation from BT?  I’ve now had two different versions from BT and not sure which is true. 

[-Richie-]

If your compensation is for a delayed provide, the automatic compensation is £5.25 per day, if it's for a fault then it's £8.40 per day for a total loss of service not fixed within 2 working days.

More info at Automatic Compensation 

[Reginald01]

Yes I know that.  I was told I’d get it but haven’t had it yet.  Just wondered if anyone else had not received compensation after ‘up to 28 days’ 

[-Richie-]

It can take 30 days from the order or fault closing to be applied, how long has it been ?

[Reginald01]

30 days today

[pottyperson]

It should be paid as a credit on your next bill.

[-Richie-]

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@Reginald01wrote:

30 days today

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Give it a few more days, when it's applied you'll get an email or letter (depending on your contact preference) to confirm.

[pottyperson]

I wouldn't count on an email. When my line last had a fault (admittedly a few years ago) I wasn't fussed about compensation and the first I heard of it was when a credit appeared on a subsequent bill.