@CabbyPatch1
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators and one of them has already confirmed that the only option is via a credit to your account. Surely that is the same thing, as you will be paying for a long term contract, so bill credits will help towards the cost.
Wait until your next bill, and you should see a credit applied. If its a large amount, then its likely to be credited over a number of months.
