Complaint about useless BT

[Frustrated25]

After 6 weeks,,4 hours on the phone and 3 failed engineer visits still no Bt line in place for my 97 year old mother- BT are utterly useless and the only option is to phone again- will be reporting to OFCOm soon

[Keith_Beddoe]

@Frustrated25 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Peter_W]

Good morning @Frustrated25.

Welcome to the BT Community forums.

I've sent you over a private message so we can grab a few more details and look into making sure we get this resolved.

Peter