Confirming return of kit

[Tessa54]

My kit was returned in the bag sent on the 30/11/2023 but according to the many emails I've received it has not been received even though tracking information says it was delivered 48 hours later. How can I convince BT of this as I am now abroad in Australia and I do not want to give them another £50 after paying over £460 to get out of my contract, 

Yours desperately Tessa 

[NeilO]

Hi @Tessa54 Thanks fo posting, I can help you get this sorted. I'll send you a private message so you can message me with your BT account details and tracking reference.

Thanks

Neil 

[Keith_Beddoe]

@Tessa54 

This is a public forum. Please reply to @NeilO  via private messaging.

I have removed your last post as it contained personal information.