Connection to disconnected landline

[BB41]

Good Morning,

We are at the end of a barn conversion, there is an old BT cable in situ but no socket attached . We want to get this connected and have broadband only . 

Who do I contact to arrange this,

We are currently on EE mobile which is pretty poor at the minute 

[Keith_Beddoe]

@BB41 

Welcome to this user forum for BT Retail phone and broadband customers.

Assuming you want to use BT Retail, as you have posted on this forum, then you just place an order for broadband only.

https://www.bt.com/broadband/broadband-without-landline

[BB41]

So I don't need to use a BT phone line at all ???

[iniltous]

As you are posting on a BT Customer forum , it’s a reasonable assumption that it’s BT you want to use for service, if it’s not , you should be asking questions on the customer forum of the company you would like to use .

BT offer a standalone broadband, so no telephony service, that still requires a physical ‘line’ , unfortunately many people associate landline and telephony as the same thing , a standalone broadband service needs a ‘line’ to work , fibre or copper , it may say in the advert ‘no landline needed’ , it should really say ‘ no requirement to take telephony’ 

[Keith_Beddoe]

There is no such thing as a BT Phone Line. The lines are the property of Openreach, who provide the network for many different providers.

[BB41]

Yes I want to connect to a BT hub, I have a BT cable but it's not attached to anything (no socket face plate just a cable coming into the property.
How does this operate a BT hub ?

[BB41]

Thanks, yes I was confused and realise I need to contact Open reach

[Keith_Beddoe]

You need to have a broadband package first. If a socket is needed, then that will be fitted by Openreach. You then plug in the supplied BT Smart Hub 2, into that socket.

[Keith_Beddoe]

@BB41 

You do not contact Openreach, they only speak to Service Providers, and will not speak to end users. They will just refer you back to your provider.

[licquorice]

You can't contact Openreach, they are not customer facing, they only deal with ISPs.

Any existing wiring you have is entirely irrelevant. You just order whatever service you want from whichever provider you want.