Having an account with BT, one of the biggest communications companies in the World,
doesn't let me communicate with a human being, or am I missing something?
I would like to change some of my TV package, but I would like to speak with somebody,
last year I was told that I was a vulnerable person and that I would be helped any time that
I called, that isn't possible today, I get a code on my mobile phone, also a BT phone, to send
a message, I have that system blocked, there used to be a text-type box, in the support area,
this has disappeared, at least has to me, I saw it once some time ago.
Recently I have considered contacting the Sales department, but will they speak to me, will
they pass me to a human being, or will they hang up, I wonder?
I will soon be 82 years old and I have never been treated like this anywhere else that I have an
account, it is really frustrating.
Sorry for the rant, but can you tell me how I can reach somebody, or have the Machines Taken Over?
