Content Provider Section Missing

[paulsmith247]

Hi. It seems like a common issue. I hoping to access an Xbox Game Pass offer after renewing my BT contract, but the Content Provider section is missing. I have an old account and noticed from the forum that that appears to cause an issue. Could someone help me out please?

[imjolly]

try CS 03301234150 or billing team  https://www.bt.com/help/contact-bt/account-and-billing/broadband  they should be able to help with old account

[paulsmith247]

Thanks for the reply, will do!

[DavidM · Accepted solution]

Thanks for sending over the details @paulsmith247 

I'm glad I was able to sort this for you. For the benefit of the community I deleted the existing BTID which removed the old account. Once the new BTID was set up everything was sorted.

Cheers

David