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Message 1 of 4

Content Provider Section Missing

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Hi. It seems like a common issue. I hoping to access an Xbox Game Pass offer after renewing my BT contract, but the Content Provider section is missing. I have an old account and noticed from the forum that that appears to cause an issue. Could someone help me out please?

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Message 2 of 4

Re: Content Provider Section Missing

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try CS 03301234150 or billing team  https://www.bt.com/help/contact-bt/account-and-billing/broadband  they should be able to help with old account



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Message 3 of 4

Re: Content Provider Section Missing

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Thanks for the reply, will do!
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Message 4 of 4

Re: Content Provider Section Missing

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Thanks for sending over the details @paulsmith247 

I'm glad I was able to sort this for you. For the benefit of the community I deleted the existing BTID which removed the old account. Once the new BTID was set up everything was sorted.

Cheers

David