Contract renewal broadband

[Jfhaigh]

Noticed a paragraph that states renewing your contract you will not be charged more than a new customer  - how long as that statement been operational?  I renewed June 2022 and I certainly wasn’t offered that opportunity  anybody experienced the same scenario ?

[iniltous]

I believe that offer is for certain ‘Halo’ customer’s and is a Halo condition that they won’t ever pay more than a ‘new’ customer , but it doesn’t remove the annual CPI+3.9% built in increase.

[-Richie- · Accepted solution]

The price promise applies to Halo promotions only, which guarantees an existing BT customer will not pay more than a new customer that orders a Halo package.
As already mentioned, new and existing customers are still subject to the annual increase on the 1st April each year.

[somniac]

Didn’t the promise used to be that you would not pay more at the end of your contract? I guess that was too good to be true.

[-Richie-]

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@somniacwrote:

Didn’t the promise used to be that you would not pay more at the end of your contract?

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Yes, Halo plans also have a no out of contract increase, the price you pay during the minimum term is the same price you pay outside the minimum term - Still subject to the annual increase though.

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@somniacwrote:

I guess that was too good to be true.

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Nope, it's still a thing 😉 the full list of Halo benefits and the options can be found at www.bt.com/halo

[somniac]

Right. That's good news but doesn't say that anywhere on my order acknowledgement.