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agferrier
Beginner

on ‎12-10-2024 9h48

261 Views
Message 1 of 2

Credit Refund

Hi - I stopped using BT Broadband two bill cycles ago and still have a credit balance outstanding on my account.  The fact that I deleted the direct debit at my bank may be the reason it hasn't been returned.  How can I get the balance returned to my account?

 

Many thanks

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-10-2024 10h29

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Message 2 of 2

Re: Credit Refund

try contacting billing  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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