Credit score default

[conclark23]

I am a previous BT customer for BT sports I had cancelled this in may time 2020, I have had a mark against my credit score saying I didn’t pay the outstanding amount, however this was cleared at the time I phone up to check and a Colleague put on notes there was no outstanding debt to be paid as she had checked all history and account was cancelled and everything had been paid off. So I shouldn’t have been impacted, can you please get back to me urgently with a resolution as this is having a massive impact on my financial status. I need you to get this updated on my credit score and removed urgently, thanks.

[ctrlz]

You should raise this via the credit agency providing the report. They can approach BT on your behalf to dispute it, and correct things if they’re wrong.

[Keith_Beddoe]

@conclark23 

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

They'll then liaise with BT for you.

[caravanj]

Or if it's with TransUnion 

https://www.transunion.co.uk/consumer/consumer-enquiries