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Message 1 of 3

Deadlock

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Has anyone else had the experience of a deadlock letter and how long you have waited for one please?                                                                 I have been told that I will be sent one within a couple of days but on reading some post on here it seems that is not always the case.

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Message 2 of 3

Re: Deadlock

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When you reach deadlock, the letter is then wrote with the information needed, then printed and posted, it can take a 7-10 days, if after that time you don't have the letter you can call the number you were provided with the Executive Customer Resolution team, it can be resent if required.

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Message 3 of 3

Re: Deadlock

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@-Richie-
Thank you
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