Hi all,
Why is it so difficult to leave BT?! I put an order to Sky on 29/1/2024 and Sky helped me to contact BT about my leaving. Received email from BT on the same day indicating they have received the cancellation and will be disconnected all my services.
Sky switch over occurred successful yesterday. Give the difficulty people reporting in here and elsewhere, I contacted BT yesterday. The guy said the disconnection has not been completed but everything should be disconnected by midnight. At the same time, I received an email saying I will be charged for my March 2024 bill!
Called BT again today. Now the guy said there has been an error of the cancellation (despite everything has now switched over), and they now need to put a new request of cancellation of all my services (broadband, landline and tv)!!! The guy asked me to call back in an hour times to ensure the cancellation happens. Seriously, I need to call back to ensure your cancellation will happen?!
I will not trust any BT's email communication again as it means nothing! Also, I will not trust the BT customer service as people don't know what they are talking about. Therefore, please triple check with BT if you have put in a request of cancellation and good luck!
If any BT staff read this, please response and ensure my cancellation happens. Otherwise, I may have to start a complaint.
What exact is the problem ? , you contact Sky , they order service, you get the ‘sorry to see you go’ from BT and the takeover takes place , that’s exactly what should happen ,
You then contact BT , why ? , that’s completely unnecessary, you state you will be billed by BT for another month , that is completely normal , the dates of the billing run ( and the bill production ) take place , even if you have migrated in the interim , but any days you have paid BT for that are after the changeover has taken place , are refunded to you by BT .
So , what is your complaint ? , it seems to me that after asking unnecessary questions , were given an answer that you didn’t understand ?
Did you cancel the direct debit , hence the request to pay your bill ?.
Migration cannot be stopped just because you haven’t paid your bill , but obviously you are required to pay , even if you will ultimately get the majority of that bill payment refunded.
It seems to me , you are probably the architect of your own misfortune by interfering in the migration, but if Sky haven’t contacted you ( saying you need to reorder ) then there is no reason to think your BT account is still active, their takeover generates the cease of the BT service, obviously if you pay what you owe ( even if it’s more than you think you owe ) and don’t get a refund, then you have a valid complaint.
Ignore the previous one it seems like from what you've said there's been an issue with the takeover so BT need to cancel, no idea why people here need to have a go saying you caused the issue
The cessation of BT and the provision of Sky are intrinsically linked when it comes to a migration , if the BT order were cancelled the Sky order would also be affected, that’s why it’s often the case a new provider will need to reissue orders with failed migrations because the consumer has circumvented the migration process, and by the OP admission, they inappropriately called BT after receiving the ‘sorry to see you go’ communication, the only reason to call after receiving that , is to cancel the other providers order.
I asked a question about cancellation of the DD , obviously if the OP didn’t do that , that’s good , but they did make an unnecessary call , the conversation between the OP and the BT Rep , and what was made of that conversation we can only speculate about .
I suspect the issues may well actually be on the Sky side as wlt's are all gaining provider led
Is there any BT modulator in here that can help me? All I want is for all my services to be terminated, have my final bill and leave!